Shipping Policy

At JULIET NOVA we are committed to providing a smooth and reliable shopping experience. Please read our shipping policy below for information about order processing, delivery times, and shipping.

1. Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email or message with your tracking information, when available.

2. Delivery Time

Estimated delivery times may vary depending on your location and the shipping method selected.

• Local/National Delivery: 3–7 business days
• International Delivery: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs clearance, weather conditions, holidays, courier issues, or other circumstances beyond our control.

3. Shipping Fees

Shipping fees are calculated at checkout based on your delivery location, package size, and available shipping method.

From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly stated on our website.

4. Order Tracking

Where tracking is available, a tracking number will be provided after your order has been shipped.

Please allow 24–48 hours for tracking information to become active after receiving your shipping confirmation.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

6. Delayed or Lost Packages

If your order has not arrived within the estimated delivery period, please contact us so we can assist you in checking the status of your shipment.

Once an order has been handed over to the shipping carrier, delivery delays may be outside our control. We will do our best to assist with tracking and communication with the carrier.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged package and product.

We will review the situation and determine the appropriate solution according to our return and refund policy.

8. Customs and Import Fees

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Any customs fees or import charges are the responsibility of the customer unless otherwise stated by our store.

9. Contact Us

If you have any questions about your order or shipping, please contact our customer support team.

Email: julietglobal54@gmail.com
Store: JULIET NOVA

We appreciate your business and thank you for shopping with us.